Tip Sheet On How To Communicate with the USCIS Contact Center More Effective

The CIS Ombudsman has released a guide to help customers better navigate the USCIS Contact Center.

Helpful tips include:

  1. When does it make sense to reach out to the USCIS Contact Center?
  2. What else can I do in my online account to bypass the USCIS Contact Center?
  3. How can I make sure I get my call returned?
  4. How can I make sure I don’t miss a return call?
  5. What constitutes an emergency?
  6. I need to expedite my case. How do I ensure that my request will be considered?
  7. I need to reschedule an appointment or interview.
  8. I need a biometrics appointment. My application or petition cannot be finished without it