The CIS Ombudsman has released a guide to help customers better navigate the USCIS Contact Center.
Helpful tips include:
- When does it make sense to reach out to the USCIS Contact Center?
- What else can I do in my online account to bypass the USCIS Contact Center?
- How can I make sure I get my call returned?
- How can I make sure I don’t miss a return call?
- What constitutes an emergency?
- I need to expedite my case. How do I ensure that my request will be considered?
- I need to reschedule an appointment or interview.
- I need a biometrics appointment. My application or petition cannot be finished without it