Tip Sheet On How To Communicate with the USCIS Contact Center More Effective

The CIS Ombudsman has released a guide to help customers better navigate the USCIS Contact Center. Helpful tips include: When does it make sense to reach out to the USCIS Contact Center?What else can I do in my online account to bypass the USCIS Contact Center?How can I make sure I get my call returned?How can I make sure I don’t miss a return call?What constitutes an emergency?I need to...

Questions and Answers regarding USCIS customer service (Contact Center)

The following can be accessed from the CIS ombudsman's office. Topics include  reaching tech support, scheduling biometrics appointments, expedite requests, and more. Q1. What happens if a caller needs assistance in a language other than English or Spanish? A1. We continue to evaluate the need to provide services in additional languages.  Currently, if the caller needs assistance in a...